Refund Policy

At KINETIC EXCHANGE LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process under the following conditions:

Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be in unused, original condition with all packaging and accessories included.

  • Returns that are damaged, used, or missing components may not be eligible for a full refund.

Non-Returnable Items

  • Items marked as final sale or non-returnable

  • Downloadable or digital products

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original method of payment within 5–7 business days.

  • Shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

  • We only replace items if they are defective or damaged upon arrival. In such cases, you may request an exchange for the same item.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.

Late or Missing Refunds

If you haven’t received a refund within the stated processing time, please check with your bank or card provider first. Processing times may vary depending on your financial institution.